Free delivery in 2 hours across Bali
New Arrivals
LUT
Body Sexy Long
Rp 1.900.000
LUT
Body Sexy Suit
Rp 1.500.000
LUT
Knitted Shorts
Rp 1.400.000
LUT
Knitted Shorts
Rp 1.400.000
LUT
Knitted Short Dress
Rp 2.400.000
LUT
Knitted Short Dress
Rp 2.400.000
LUT
Knitted Short Dress
Rp 2.400.000
LUT
Body Sexy Long
Rp 1.900.000
LUT
Body Sexy Long
Rp 1.900.000
LUT
Knitted Top
Rp 1.300.000
FEATURED BRANDS
BEST SELLERS
Mary Lee
Beach Tunic
Rp 1.200.000
Mary Lee
Dress Naomi
Rp 2.370.000
Kerang
Alami Gold
Rp 1.200.000
Agua De Alma
Polina
Rp 750.000
LUT
Knitted Shorts
Rp 1.400.000
LUT
Knitted Shorts
Rp 1.400.000
LUT
Knitted Top
Rp 1.300.000
LUT
Knitted Top
Rp 1.300.000
LUT
Knitted Short Dress
Rp 2.400.000
LUT
Knitted Short Dress
Rp 2.400.000
Bali’s Largest Designer Marketplace
Fast Delivery Across Bali
Secure Payments
Easy Exchanges & Returns
Supporting Local Designers
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FREQUENTLY ASKED QUESTIONS
ORDERS & DELIVERY
SHIPPING & DELIVERY
RETURNS & EXCHANGES
PAYMENTS & SECURITY
SUSTAINABILITY & ETHICS
MEMBERSHIP & REWARDS
VENDOR & PARTNERS
TECHNICAL & ACCOUNT SUPPORT
How do I place an order on Bonjour Bali?
Explore our curated collections and select the pieces you love. Choose your preferred size or variation, add to cart, and proceed through our secure checkout to complete your purchase.
What happens after I place my order?
Once your order is confirmed, you’ll receive a confirmation email with all the details. Our team will then carefully prepare your items for dispatch.
How can I track my order?
After checkout, you can follow your order’s journey at any time via our Track Your Order page:
https://bonjourbali.co/pages/track-your-order
Simply enter your order details to view the latest shipping updates.
When will my tracking information be available?
Tracking details will be shared once your order has been processed and shipped. Please allow a short period after checkout for the information to appear.
Why hasn’t my tracking updated yet?
Shipping updates may take a little time to refresh, especially during busy periods. Rest assured, your order is on its way. If updates remain unavailable after more than 2 hours, our support team will be happy to assist.
Are all products authentic?
Yes. Bonjour Bali works only with verified designers and partner boutiques. Every item comes directly from the brand’s own stockroom, ensuring authenticity and quality.
Can I order from multiple brands in one checkout?
Absolutely. You can mix items from different boutiques — Bonjour Bali will handle all logistics and ship your pieces together whenever possible.
How do I find my size?
Each product page includes a detailed size guide. Since sizing may vary slightly by designer, feel free to message our Customer Service via WhatsApp for personalized help.
Are the colors in photos accurate?
We do our best to display colors faithfully. However, lighting and screen settings may cause slight variations.
Can I request gift wrapping or a note?
Yes! Simply add a note at checkout or message us. We’ll include a Bonjour Bali gift card and elegant packaging at no extra cost within Bali.
Which countries do you ship to?
We ship locally in Bali and soon internationally. Shipping fees and delivery times depend on destination and courier service.
How long will delivery take?
- Bali: Up to 4 Hours
- Indonesia (outside Bali): 3–4 working days
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email or WhatsApp with real-time updates
What if my package is delayed or lost?
Contact us immediately at support@bonjourbali.co. We’ll liaise with the courier and ensure your issue is resolved or a replacement/refund arranged.
Do you offer same-day delivery in Bali?
Yes, same-day delivery is available via GoSend Instant.
What is your return policy?
Returns are accepted within 24 Hours of delivery for unworn, unwashed items with original tags attached.
How do I make a return?
Return request can be submitted using this page:
https://bonjourbali.co/pages/track-your-order
Are there items that cannot be returned?
For hygiene and custom-design reasons, swimwear, jewelry, lingerie, and made-to-order pieces are non-returnable unless defective.
When will I receive my refund?
Refunds are processed within 7–10 working days after the returned item passes quality inspection.
Can I exchange for another size or color?
Yes, subject to availability. Exchanges follow the same 24 hour window.
What payment methods do you accept?
We accept Visa, MasterCard, Indonesian Bank Transfer.
Is it safe to shop on Bonjour Bali?
Absolutely. Our checkout is SSL-encrypted and powered by certified payment gateways. Bonjour Bali never stores your card details.
Can I pay in another currency?
All prices are displayed in Indonesian Rupiah (IDR). International payments are automatically converted at your bank’s rate.
Do you charge taxes or customs duties?
Indonesian orders include VAT. For international orders, import duties (if any) are paid by the customer upon delivery.
Are Bonjour Bali brands sustainable?
Most of our partner designers embrace ethical and small-batch production, using natural fibers, recycled fabrics, and fair-trade practices.
How does Bonjour Bali support local artisans?
We prioritize collaborations with locally made brands, providing visibility, marketing, and fair revenue sharing to sustain Bali’s creative community.
Do you use eco-friendly packaging?
Yes, we encourage boutiques to use biodegradable or recyclable packaging and limit plastic wherever possible
How can I become a Bonjour Bali member?
Simply create an account on our website , membership is free and unlocks discounts, early access, and birthday rewards.
How do I use my discount code?
Enter your code in the “Discount” field at checkout before completing your payment.
Can I combine discounts?
Unless stated otherwise, one promotional code can be used per order.
How do I check my rewards or membership tier?
Log into your Bonjour Bali account to view your points, vouchers, and membership status.
I’m a designer, how can I sell on Bonjour Bali?
Apply through our Vendor Page . Our team will review your brand and get in touch within 48 hours.
What are the partnership terms?
Bonjour Bali works on a consignment model, with payouts made during the first week of the following month.
Do vendors get marketing support?
Yes, we provide professional photography, brand storytelling, and promotional features to help you grow.
I can’t log in, what should I do?
Click “Forgot Password” on the login page or email support@bonjourbali.co for assistance.
I didn’t receive a confirmation email, how i proceed?
Check your spam/junk folder. If it’s not there, contact us so we can resend it.
How do I update my address or phone number?
Log into your account and go to Account Settings → Edit Profile